Terms & Conditions

Please read these Terms & Conditions carefully before using the Oshi Casino platform. By accessing or using any part of oshi casino's services — including completing the oshi casino login process — you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not agree, you must discontinue use of the platform immediately.

Table of Contents

1. General Provisions

1.1 Scope of Agreement

These Terms & Conditions ("Agreement") govern the relationship between Oshi Casino ("we," "us," "the Operator") and any individual ("you," "the Player," "the User") who accesses or uses the Oshi Casino platform, whether through the website, mobile interface, or any other permitted channel. The Agreement applies to all services offered by oshi casino, including casino games, bonuses, payment services, and customer support.

1.2 Binding Nature

By registering an account, completing the oshi casino login, or otherwise using any feature of the platform, you enter into a legally binding agreement with the Operator. Your continued use of the platform constitutes ongoing acceptance of these terms and any subsequent amendments.

1.3 Supplementary Policies

These Terms & Conditions are supplemented by the following policies, which are incorporated by reference:

  • Privacy Policy
  • Responsible Gambling Policy
  • Bonus Terms and Conditions
  • Cookie Policy
  • Anti-Money Laundering (AML) Policy

In the event of any conflict between these Terms & Conditions and any supplementary policy, these Terms & Conditions shall prevail unless otherwise expressly stated.

1.4 Language

These Terms & Conditions are published in English. In the event that any translation is provided for convenience, the English version shall be the authoritative text.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an account with Oshi Casino. By creating an account, you warrant and represent that you are 18 years of age or older. Oshi Casino reserves the right to request age verification documentation at any time. Any account found to belong to a minor will be immediately closed and all funds forfeited.

2.2 Geographic Restrictions

Oshi Casino's services are available to players located in Australia and other jurisdictions where online gaming is lawful. It is your sole responsibility to ensure that your use of the platform complies with the laws and regulations applicable in your jurisdiction. Players accessing oshi casino australia acknowledge that online gambling regulations may vary by state or territory.

Oshi Casino expressly prohibits access from the following restricted territories (non-exhaustive list):

  • United States of America and its territories
  • United Kingdom
  • France and French territories
  • Netherlands
  • Any jurisdiction where online gambling is explicitly prohibited by law

2.3 One Account Per Person

Each player is permitted to hold only one active account with Oshi Casino. Duplicate accounts are strictly prohibited. If multiple accounts are detected for the same individual, the Operator reserves the right to close all associated accounts, void all pending transactions, and forfeit any remaining balances without prior notice.

2.4 Registration Requirements

During registration, you must provide accurate, complete, and up-to-date personal information, including:

  • Full legal name (as it appears on government-issued identification)
  • Date of birth
  • Country of residence
  • Valid email address
  • Residential address
  • Contact telephone number

Providing false, misleading, or fraudulent information during registration is a breach of this Agreement and may result in immediate account suspension or permanent closure.

2.5 Account Verification (KYC)

Oshi Casino operates in compliance with Know Your Customer (KYC) requirements. You may be required to submit one or more of the following documents at any stage:

  • Government-issued photo identification (passport, driver's licence, or national identity card)
  • Proof of residential address (utility bill or bank statement dated within 3 months)
  • Proof of payment method (bank statement, card photograph, or screenshot of e-wallet account)
  • Source of funds declaration

Failure to provide requested verification documents within the specified timeframe may result in the suspension of deposit, withdrawal, and gameplay privileges.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your oshi casino login credentials, including your username and password. You must not share your login details with any third party. Oshi Casino will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain credential security.

If you suspect that your account has been compromised, you must notify Oshi Casino's customer support team immediately and change your password without delay.

3.2 Account Currency

Oshi Casino supports multiple currencies. Australian players may typically operate accounts in Australian Dollars (AUD). Currency conversion fees may apply when transactions are processed in a currency other than your designated account currency. The applicable exchange rates are determined at the time of the transaction and may fluctuate.

3.3 Account Inactivity

An account is considered inactive if no login has been recorded for a continuous period of 12 months. The Operator reserves the right to:

  • Charge a monthly inactivity fee as specified in the current fee schedule
  • Close the account if it remains inactive beyond 24 consecutive months
  • Attempt to contact you via registered email before taking action

Any remaining balance at the time of account closure due to inactivity will be handled in accordance with applicable laws and the Operator's internal procedures.

3.4 Account Closure by Player

You may request the closure of your Oshi Casino account at any time by contacting customer support. Before an account is closed, all pending wagers must be settled and any outstanding withdrawal requests must be processed. The Operator may require a minimum notice period to complete closure procedures.

4. Deposits and Withdrawals

4.1 Deposit Methods

Oshi Casino accepts deposits via a range of payment methods. The available methods, minimum and maximum deposit limits, and any applicable processing times are detailed on the Oshi Casino banking page. These details may change from time to time without advance notice.

4.2 Minimum Deposits

A minimum deposit threshold applies to all transactions. Deposits below this threshold may not be processed. Specific minimum values are published on the platform and may vary by payment method.

4.3 Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

  • Your account must be fully verified before any withdrawal is processed
  • The minimum withdrawal amount is specified per payment method on the banking page
  • Withdrawals must generally be made using the same method used for deposit, where technically feasible
  • The Operator reserves the right to request additional verification documentation before processing withdrawals
  • Any active bonus wagering requirements must be completed before withdrawal of associated funds

4.4 Processing Times

Withdrawal processing times vary by method. Oshi Casino aims to process approved withdrawal requests within the timeframes stated on the platform. However, processing times may be extended due to KYC requirements, bank processing, public holidays, or technical factors beyond the Operator's control.

4.5 Fees

Oshi Casino does not charge fees on standard deposits or withdrawals. However, third-party payment providers or financial institutions may impose their own fees. The Operator accepts no responsibility for fees charged by external parties.

4.6 Failed Transactions

If a deposit fails to credit to your account or a withdrawal is returned, you must contact customer support promptly. The Operator will investigate and resolve the matter within a reasonable timeframe but does not accept liability for delays caused by third-party payment processors.

5. Bonuses and Promotions

5.1 Eligibility

All bonuses and promotions offered by Oshi Casino are subject to individual bonus terms and conditions. Players must meet all eligibility criteria specified in the relevant promotion to qualify for a bonus. General eligibility requirements include:

  • Holding a verified, active account in good standing
  • Making any required minimum qualifying deposit
  • Opting in to the promotion where required
  • Not having breached any section of this Agreement

5.2 Wagering Requirements

Bonus funds and any winnings derived from free spins are subject to wagering requirements (playthrough conditions). The applicable wagering multiplier is specified in the individual bonus terms. Until wagering requirements are fully met, bonus funds cannot be withdrawn.

5.3 Game Contributions

Not all games contribute equally toward meeting wagering requirements. A game contribution schedule is published on the Oshi Casino platform. As a general guide:

  • Slots typically contribute 100% toward wagering requirements
  • Table games, live casino, and certain other games may contribute at a reduced rate or not at all
  • The Operator reserves the right to amend game contribution rates at any time

5.4 Bonus Expiry

Bonus funds and free spins expire if not used or wagered within the time period specified in the relevant bonus terms. Expired bonus funds will be removed from your account without compensation.

5.5 Bonus Abuse

Oshi Casino employs monitoring systems to detect bonus abuse. Actions considered to constitute bonus abuse include, but are not limited to:

  • Using multiple accounts to claim the same bonus
  • Placing low-risk bets solely to satisfy wagering requirements
  • Collusion with other players to exploit promotional offers
  • Exploiting technical errors or glitches to gain undue advantage

Where bonus abuse is detected, the Operator reserves the right to void bonus winnings, suspend the account, and recover any funds withdrawn in connection with the abuse.

5.6 Maximum Withdrawable Winnings from Bonuses

Certain bonus offers carry a cap on the maximum amount that can be withdrawn from winnings generated using bonus funds. Where applicable, this cap is stated in the individual bonus terms.

6. Gameplay Rules

6.1 Game Rules

Each game available on the Oshi Casino platform is governed by its own set of rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing wagers. Oshi Casino accepts no liability for losses incurred due to a player's misunderstanding of game rules.

6.2 Malfunction Policy

In the event of a technical malfunction, software error, or communication failure that affects gameplay, all bets and game outcomes affected by the malfunction shall be void. Malfunction voids all pays and plays. The Operator will not honour outcomes generated as a result of technical faults and is not liable for any resulting losses.

6.3 Game Availability

The availability of specific games may vary by jurisdiction and may change from time to time. Oshi Casino reserves the right to withdraw, modify, or restrict access to any game at any time without notice. No compensation will be payable for the removal or unavailability of any game.

6.4 Minimum and Maximum Bets

Minimum and maximum bet limits are set for each game and displayed within the game interface. The Operator reserves the right to amend bet limits at any time. Bet limits for bonus play may differ from standard limits and are specified in the applicable bonus terms.

6.5 Disputed Results

If you believe a game result is incorrect, you must contact customer support within 7 days of the disputed game session. The Operator will review the matter using server-side game logs. The Operator's determination of game results shall be final and binding in all cases where server logs confirm the outcome.

7. Prohibited Activities

7.1 Prohibited Conduct

The following activities are strictly prohibited on the Oshi Casino platform and may result in immediate account suspension, permanent closure, and forfeiture of funds:

  1. Providing false, misleading, or fraudulent personal information at registration or at any subsequent time
  2. Using the platform for money laundering, fraud, or any other criminal activity
  3. Employing software tools, bots, artificial intelligence, or other automated systems to gain an unfair advantage
  4. Colluding with other players in any game format
  5. Exploiting software vulnerabilities, errors, or glitches
  6. Chargebacks or reversal of legitimate deposits
  7. Operating multiple accounts
  8. Engaging in abusive, threatening, or harassing behaviour toward Oshi Casino staff or other players
  9. Accessing the platform from a jurisdiction where such access is prohibited
  10. Allowing a minor to access or use your account

7.2 Consequences of Prohibited Activity

Where prohibited activity is detected or reasonably suspected, Oshi Casino may, at its sole discretion:

  • Immediately suspend or permanently close your account
  • Withhold and forfeit any funds held in the account
  • Report the activity to relevant regulatory, law enforcement, or financial authorities
  • Pursue civil or criminal legal action to recover losses or damages

8. Intellectual Property

8.1 Ownership

All content published on the Oshi Casino platform, including but not limited to software, graphics, text, logos, game designs, trademarks, and trade names, is the exclusive intellectual property of Oshi Casino or its licensors. All rights are reserved.

8.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial entertainment purposes. This licence does not extend to:

  • Copying, reproducing, distributing, or transmitting any content
  • Reverse engineering or decompiling any software
  • Creating derivative works based on platform content
  • Using Oshi Casino branding or intellectual property without prior written consent

8.3 Third-Party Content

Certain games and content available on the Oshi Casino platform are provided under licence from third-party game developers and software suppliers. Use of such content is subject to the terms of those licences in addition to this Agreement.

9. Limitation of Liability

9.1 Service Availability

Oshi Casino does not guarantee uninterrupted, continuous, or error-free access to the platform. The platform may be subject to downtime for maintenance, updates, or reasons beyond the Operator's control. The Operator will not be liable for any losses arising from service interruptions.

9.2 Exclusion of Liability

To the fullest extent permitted by applicable law, Oshi Casino shall not be liable for:

  • Any direct, indirect, incidental, consequential, or special damages arising from your use of the platform
  • Losses resulting from technical malfunctions, communication failures, or third-party service interruptions
  • Losses resulting from your failure to comply with these Terms & Conditions
  • Any unauthorised access to your account resulting from your failure to maintain credential security
  • Changes to game rules, game availability, or payment method availability

9.3 Cap on Liability

Where liability cannot be fully excluded by law, the maximum aggregate liability of Oshi Casino to you in connection with any single claim or series of related claims shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

10. Responsible Gaming

10.1 Commitment to Responsible Gaming

Oshi Casino is committed to promoting responsible gambling practices. Gambling is intended to be a form of entertainment. If gambling is causing financial, personal, or psychological distress, you are encouraged to seek assistance immediately.

10.2 Self-Exclusion

You may request self-exclusion from the Oshi Casino platform at any time. Self-exclusion may be applied for a defined period (minimum 6 months) or on a permanent basis. During the self-exclusion period:

  • Your account will be suspended and you will be unable to complete the oshi casino login
  • You will not receive marketing communications from Oshi Casino
  • The self-exclusion cannot be lifted early during any minimum period

10.3 Deposit, Loss, and Session Limits

Oshi Casino offers the following responsible gaming tools:

  • Deposit limits: Daily, weekly, or monthly caps on deposits
  • Loss limits: Caps on the amount you can lose within a defined period
  • Session time limits: Restrictions on the duration of gaming sessions
  • Reality checks: Periodic on-screen notifications displaying time spent and funds wagered
  • Cool-off periods: Temporary account suspension of 24 hours to 6 weeks

Requests to increase limits are subject to a cooling-off period before taking effect. Requests to decrease limits are applied immediately.

10.4 External Support Resources

Players in Australia who are experiencing difficulties with gambling behaviour are encouraged to contact the following organisations:

  • Gambling Help Online: 1800 858 858
  • Lifeline Australia: 13 11 14
  • Beyond Blue: 1300 22 4636

11. Privacy and Data Protection

11.1 Data Collection

Oshi Casino collects personal data as required to operate the platform, verify player identity, process transactions, and comply with legal obligations. The categories of data collected include:

  • Identity data: name, date of birth, identification document details
  • Contact data: email address, phone number, postal address
  • Financial data: payment method details, transaction history
  • Technical data: IP address, device type, browser data, login timestamps
  • Usage data: game history, session duration, wager records

11.2 Data Use

Personal data collected by Oshi Casino is used for the following lawful purposes:

  • Account creation, management, and security
  • Processing deposits, withdrawals, and refunds
  • Compliance with KYC, AML, and regulatory obligations
  • Fraud detection and prevention
  • Customer support and dispute resolution
  • Sending transactional and promotional communications (where consent has been given)
  • Platform improvement and analytics

11.3 Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. Financial records may be retained for a minimum of 5 years in accordance with anti-money laundering regulations.

11.4 Third-Party Disclosure

Oshi Casino does not sell personal data to third parties. Data may be shared with:

  • Payment processors and banking partners for transaction purposes
  • Identity verification and fraud prevention services
  • Regulatory and law enforcement bodies as required by law
  • Technology and software providers under data processing agreements

11.5 Your Rights

Subject to applicable data protection laws, you have the right to:

  • Request access to personal data held about you
  • Request correction of inaccurate data
  • Request deletion of data where retention is no longer required
  • Withdraw marketing consent at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact our Data Protection team via the contact details in Section 14.

12. Amendments and Termination

12.1 Amendments by the Operator

Oshi Casino reserves the right to amend, modify, or update these Terms & Conditions at any time. Where changes are material, the Operator will endeavour to provide notice via email to your registered address or via a notice displayed on the platform. Continued use of the platform following the publication of updated terms constitutes your acceptance of those changes.

12.2 Termination by the Operator

Oshi Casino may terminate your account and this Agreement at any time, with or without cause, by providing reasonable notice where practicable. Grounds for immediate termination without notice include:

  • Breach of any provision of this Agreement
  • Engagement in prohibited activities as specified in Section 7
  • Failure to comply with KYC or AML requirements
  • Fraudulent, abusive, or unlawful conduct

12.3 Effect of Termination

Upon termination of this Agreement:

  • Your right to access the platform immediately ceases
  • Any outstanding wagers at the time of termination shall be handled in accordance with standard game rules
  • Any remaining balance in your account, after deduction of applicable fees and any amounts owed to the Operator, will be returned to you using your registered payment method, subject to satisfactory completion of any pending verification requirements

13. Governing Law and Disputes

13.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Oshi Casino is licensed and incorporated. Nothing in this clause limits your rights as a consumer under the laws applicable in your country or territory of residence, including those applicable in Australia.

13.2 Dispute Resolution Process

In the event of a dispute between you and Oshi Casino, the following process applies:

  1. Informal resolution: You should first contact Oshi Casino's customer support team with full details of your complaint. The Operator will endeavour to resolve the matter within 14 business days.
  2. Formal complaint: If your complaint is not resolved to your satisfaction, you may escalate it in writing to the Operator's designated complaints department.
  3. Alternative dispute resolution: If the dispute remains unresolved following the formal complaint process, you may refer the matter to an independent alternative dispute resolution (ADR) body as specified by the Operator's licensing authority.
  4. Legal proceedings: If all other avenues are exhausted, either party may initiate legal proceedings in the competent courts of the relevant jurisdiction.

13.3 Time Limit for Claims

Any claim or dispute arising in connection with this Agreement must be submitted within 6 months of the date on which the event giving rise to the claim occurred. Claims submitted outside this period will not be accepted.

14. Contact Information

14.1 Customer Support

For general enquiries, technical assistance, or account-related matters, you may contact Oshi Casino's customer support team through the following channels:

  • Live Chat: Available 24/7 via the platform
  • Email: Available through the contact form on the Oshi Casino website

14.2 Complaints and Legal Correspondence

Formal complaints and legal correspondence should be submitted in writing via the official email address published in the Help section of the Oshi Casino platform. Include your full account name, registered email address, and a detailed description of the matter.

14.3 Response Times

Oshi Casino aims to acknowledge all formal complaints within 3 business days and to provide a substantive response within 14 business days. Complex matters may require additional time, in which case you will be notified of the expected timeline.

Acknowledgement: By using any service provided by Oshi Casino, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions in full, together with all supplementary policies incorporated herein. These Terms & Conditions were last updated on 1 January 2026 and supersede all previous versions.