Responsible Gaming Policy

Last updated: January 2026  |  Applies to: Oshi Casino Australia

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1. Introduction and Commitment

Oshi Casino recognises that gambling, when not conducted responsibly, can lead to financial, social, and psychological harm. Oshi is committed to promoting responsible gambling practices and complying with applicable Australian regulations and international standards for player protection.

This policy applies to all registered users of oshi casino, including those accessing services through the oshi casino login page, mobile applications, or any affiliated platform operating under the Oshi Casino brand.

2. Eligibility and Age Verification

Oshi Casino strictly prohibits participation by individuals under the age of 18. The following measures are in place to enforce this requirement:

• Mandatory age verification at the point of registration on the oshi casino platform.
• Identity documentation checks before any withdrawal or high-value deposit is processed.
• Ongoing monitoring of player accounts for indicators of underage activity.
• Immediate account suspension upon discovery of underage use, with forfeiture of any winnings.

If you suspect that a minor has accessed oshi casino services, please contact our support team immediately via the contact details provided in Section 11 of this policy.

3. Player Self-Assessment

Oshi Casino encourages all players to regularly assess their gambling behaviour. The following questions may help identify whether gambling is becoming problematic:

1. Do you spend more money on gambling than you originally intended?
2. Do you gamble to recover money you have previously lost?
3. Has gambling caused conflict in your personal or professional relationships?
4. Do you feel anxious, irritable, or restless when not gambling?
5. Have you borrowed money or sold possessions to fund gambling activity?
6. Do you conceal your gambling activity from family members or friends?
7. Do you find it difficult to stop gambling once you have started?
8. Has gambling interfered with your work, study, or daily responsibilities?

If you answered "yes" to two or more of the above, Oshi Casino recommends contacting a support service or utilising the self-exclusion tools described in Section 6.

4. Responsible Gaming Tools Available at Oshi Casino

Oshi Casino provides a range of practical tools accessible from your account dashboard following oshi casino login. These tools empower players to manage their gambling behaviour proactively.

4.1 Deposit Limits

Players may set daily, weekly, or monthly deposit limits on their Oshi Casino account. These limits restrict the total amount that can be deposited within the defined period.

• Limits can be set or reduced immediately upon player request.
• Increases to deposit limits are subject to a mandatory 7-day cooling-off period before taking effect.
• Requests must be submitted through the Responsible Gaming section of the account settings.

4.2 Loss Limits

Loss limits prevent players from losing more than a specified amount over a defined period. Settings are available on a daily, weekly, or monthly basis. Reductions take immediate effect; increases are subject to the same 7-day review period as deposit limits.

4.3 Wager Limits

Players may restrict the maximum wager amount per bet or per gaming session. This tool is particularly useful for managing play across high-volatility games available on the oshi casino platform.

4.4 Session Time Limits

Players can define the maximum duration of a single gaming session. Upon reaching the limit, the system will automatically log the player out. A notification will be displayed 5 minutes prior to session expiry.

4.5 Reality Checks

Oshi Casino provides configurable reality check notifications. At set intervals (e.g., every 30, 60, or 120 minutes), a notification will display the duration of the current session and the net financial outcome of play during that session.

4.6 Cool-Off Period

Players who wish to take a temporary break from gambling may activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During a cool-off period:

• The player's account will be suspended for the selected duration.
• No promotional communications will be sent.
• The period cannot be shortened once activated.
• Existing balances are preserved and accessible upon reinstatement.

5. Account Activity Review

Oshi Casino conducts ongoing analysis of player account behaviour to identify signs of problem gambling. Indicators monitored include but are not limited to:

• Significant increases in deposit frequency or volume.
• Extended gaming sessions without interruption.
• Repeated use of the maximum deposit amount.
• Escalating bet sizes following a losing streak.
• Frequent requests to increase limits immediately after setting them.

Where such patterns are identified, a member of the Oshi Casino player safety team may contact the player to conduct a welfare check and offer support resources.

6. Self-Exclusion

Self-exclusion is a formal mechanism by which a player requests that Oshi Casino restrict access to their account for a defined or indefinite period. This is distinct from the cool-off period and carries additional obligations on both the player and Oshi Casino.

6.1 How to Request Self-Exclusion

1. Log in to your account via the oshi casino login page.
2. Navigate to the Responsible Gaming section of Account Settings.
3. Select "Self-Exclusion" and choose the desired duration (6 months, 1 year, 2 years, 5 years, or permanent).
4. Confirm your identity and submit the request.
5. You will receive a written confirmation of the exclusion to your registered email address within 24 hours.

Alternatively, you may contact the Oshi Casino support team directly to initiate the process if you are unable to access your account settings.

6.2 Effects of Self-Exclusion

• Immediate suspension of account access.
• Cessation of all promotional and marketing communications.
• Withdrawal of any eligible balance following standard verification procedures.
• Self-exclusion cannot be reversed during the minimum 6-month period.
• Oshi Casino will make all reasonable efforts to prevent re-registration during the exclusion period.

6.3 National Self-Exclusion Register

Australian players are encouraged to utilise the national self-exclusion scheme where applicable. Oshi Casino supports players in registering with relevant third-party exclusion services operating in Australia. Registration with a national scheme provides broader protection across multiple licensed operators.

7. Financial Safeguards

To further support responsible play at Oshi Casino, the following financial safeguards are in place as standard:

8. Protection of Vulnerable Players

Oshi Casino maintains specific protocols for the identification and support of vulnerable players, including those experiencing financial hardship, mental health challenges, or addiction-related difficulties.

Staff responsible for player interactions are trained to recognise indicators of vulnerability and are required to escalate concerns to the player safety team. Where a vulnerability is identified, Oshi Casino may:

• Temporarily restrict account activity pending player contact.
• Require enhanced verification before processing further transactions.
• Refer the player to appropriate external support services.
• Apply mandatory responsible gaming measures without player request.

9. Underage Gambling Prevention

Oshi Casino requires that all adults sharing a device or household with minors take appropriate steps to prevent underage access to gambling platforms, including:

• Logging out of the oshi casino login session when the device is not in use.
• Utilising device-level parental controls or filtering software.
• Keeping account credentials confidential and not sharing them with minors.
• Installing third-party filtering software such as GamBlock, Betfilter, or Cyberpatrol on shared devices.

10. External Support Organisations

Oshi Casino recommends the following independent support services for players in Australia and internationally who may require assistance with problem gambling:

11. Contact Oshi Casino — Responsible Gaming Team

If you require assistance with any responsible gaming matter, wish to activate account restrictions, or need to report a concern, please contact the Oshi Casino Responsible Gaming team using the following channels:

• Email: [email protected] (subject line: Responsible Gaming)
• Live Chat: Available 24/7 via the oshi casino website once logged in through the oshi casino login page.
• Response Time: All responsible gaming queries are treated as priority and will receive a response within 24 hours.

Oshi Casino commits to treating all responsible gaming communications with strict confidentiality and without prejudice to the player's account standing.

12. Policy Review and Updates

This Responsible Gaming Policy is reviewed by Oshi Casino on a minimum annual basis or whenever material changes in applicable regulatory requirements occur. The most current version of this policy is always available on the oshi casino australia website. Continued use of the platform following any update constitutes acceptance of the revised policy.

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This policy is issued by Oshi Casino and governs responsible gaming conduct for all users of the oshi casino platform. For general terms of service, please refer to the Terms and Conditions document. For data handling practices, please refer to the Privacy Policy.