Privacy Policy

1. Introduction and Scope

Oshi Casino ("we," "us," "our," or "the Company") is committed to protecting the personal information of all users who interact with our services. This Privacy Policy applies to all individuals who access the Oshi Casino website, create an account, use the oshi casino login portal, or otherwise engage with our platform from Australia or any other jurisdiction in which we operate.

This policy has been prepared in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also comply with other applicable data protection frameworks.

This policy applies to personal information we collect online, by telephone, via electronic communications, and through any other means in the ordinary course of providing our gaming services under the Oshi brand.

2. Information We Collect

Oshi Casino collects personal information that is necessary to provide our services, comply with legal obligations, and improve the user experience. The categories of information we may collect include:

2.1 Information You Provide Directly

• Full legal name and date of birth
• Residential address (required for users in Australia)
• Email address and telephone number
• Username and password created at oshi casino login
• Payment and financial information, including credit/debit card details and e-wallet identifiers
• Copies of government-issued identification documents (for identity verification purposes)
• Responses to responsible gambling questionnaires or self-exclusion requests

2.2 Information Collected Automatically

• IP address and geolocation data
• Device type, operating system, and browser information
• Session data, including pages visited, time spent, and navigation paths
• Cookie identifiers and similar tracking technologies
• Transaction logs and wagering history

2.3 Information from Third Parties

• Identity verification data from third-party Know Your Customer (KYC) providers
• Credit and fraud risk information from financial screening services
• Information from regulatory authorities or law enforcement agencies, where required
• Referral data from affiliate or partner platforms

3. How We Use Your Information

Oshi Casino uses personal information for the following purposes:

1. Account Management: To create, maintain, and administer your Oshi account, including enabling secure oshi casino login access.
2. Service Delivery: To process deposits, withdrawals, and wagers, and to provide access to our full range of gaming products.
3. Identity Verification: To comply with anti-money laundering (AML) obligations and verify that all users meet the minimum age and eligibility requirements under Australian law.
4. Legal Compliance: To meet obligations imposed by licensing authorities, tax regulators, and law enforcement agencies in all jurisdictions where Oshi Casino operates.
5. Responsible Gambling: To monitor account activity and identify indicators of problem gambling, and to implement self-exclusion or intervention measures where appropriate.
6. Customer Support: To respond to inquiries, resolve disputes, and provide technical assistance.
7. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, abusive, or illegal activity on the Oshi platform.
8. Communications: To send transactional notifications, security alerts, and — where consent has been provided — promotional materials about Oshi Casino offers available to users in Australia.
9. Platform Improvement: To analyse usage data and improve the functionality, design, and content of the Oshi Casino platform.

4. Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal information, Oshi Casino relies on the following:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions accepted by users at oshi casino login and account registration.
• Legal Obligation: Processing required to comply with applicable laws, including AML, KYC, and tax reporting requirements.
• Legitimate Interests: Processing undertaken for fraud prevention, security, and platform improvement, where such interests are not overridden by users' privacy rights.
• Consent: Processing for direct marketing communications, where we have obtained your explicit consent. Consent may be withdrawn at any time.

5. Cookies and Tracking Technologies

Oshi Casino uses cookies and similar technologies to operate the platform efficiently and to analyse user behaviour. The types of cookies we use include:

You may control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Oshi Casino platform. Essential cookies cannot be disabled as they are required for the site to operate.

6. Disclosure of Personal Information

Oshi Casino does not sell personal information to third parties. We may share your information in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist in delivering our services. These include payment processors, identity verification providers, customer support platforms, and IT infrastructure providers. All third parties are contractually required to handle your data securely and only for specified purposes.

6.2 Regulatory and Legal Requirements

We may disclose personal information to regulatory bodies, licensing authorities, law enforcement agencies, or courts where required by law or where necessary to protect the rights and safety of Oshi Casino, its users, or third parties.

6.3 Business Transfers

In the event of a merger, acquisition, or restructuring of the Oshi Casino business, personal information held by us may be transferred to successor entities. You will be notified of any such transfer where required by applicable law.

6.4 Affiliates

We may share limited data with affiliate partners for the purpose of tracking referrals and calculating commissions. Such sharing is limited to the minimum necessary information and is governed by data processing agreements.

7. International Data Transfers

Oshi Casino operates internationally, and your personal information may be stored or processed in countries outside Australia. Where such transfers occur, we take reasonable steps to ensure that the recipient country provides an adequate level of data protection, or that appropriate safeguards — such as contractual clauses — are in place.

By using Oshi Casino's services, including oshi casino australia access, you acknowledge that your data may be transferred and processed internationally in accordance with this policy.

8. Data Retention

Oshi Casino retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data is retained for the duration of the account and for a minimum of five (5) years after account closure, in accordance with AML and tax record-keeping obligations.
• Transaction records are retained for a minimum of seven (7) years.
• Identity verification documents are retained in accordance with applicable regulatory requirements.
• Marketing preferences and consent records are retained until consent is withdrawn, plus an additional period as required for compliance purposes.

When personal information is no longer required, it is securely deleted or anonymised in accordance with our internal data retention procedures.

9. Data Security

Oshi Casino implements appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted via the Oshi platform
• Encrypted storage of passwords and sensitive financial data
• Access controls and role-based permissions for internal staff
• Regular security audits and vulnerability assessments
• Multi-factor authentication options at the oshi casino login stage

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. Users are encouraged to maintain the confidentiality of their login credentials and to notify us immediately of any suspected unauthorised account activity.

10. Your Rights

Users of Oshi Casino have the following rights in relation to their personal information, subject to applicable law:

10.1 Right of Access

You may request a copy of the personal information we hold about you by contacting our privacy team using the details below.

10.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections can be made directly through your account settings after oshi casino login.

10.3 Right to Deletion

You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

10.4 Right to Withdraw Consent

Where processing is based on consent — such as receipt of marketing communications — you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.5 Right to Lodge a Complaint

If you are based in Australia and believe your privacy rights have been breached, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of the above rights, please contact our Privacy Officer using the contact details provided in Section 13.

11. Responsible Gambling and Data Use

Oshi Casino is committed to promoting responsible gambling practices. In connection with this commitment, we may use your account and behavioural data to:

• Identify patterns of play that may indicate problem gambling behaviour
• Enforce deposit limits, cooling-off periods, or self-exclusion measures requested by the user
• Comply with mandatory intervention requirements under applicable gaming regulations
• Share relevant information with responsible gambling support organisations where legally required

This processing is carried out in the legitimate interests of user welfare and in fulfilment of our regulatory obligations.

12. Changes to This Privacy Policy

Oshi Casino reserves the right to amend this Privacy Policy at any time. Where changes are material, we will notify users by email or by posting a prominent notice on the platform prior to the changes taking effect. The revised policy will indicate the updated effective date at the top of the document.

Continued use of the Oshi Casino platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to remain informed of how we manage your personal information.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information by Oshi Casino, please contact our Privacy Officer:

• Entity: Oshi Casino
• Email: [email protected]
• Subject Line: Privacy Policy Enquiry – [Your Full Name]
• Response Time: We aim to respond to all privacy-related enquiries within 30 days of receipt.

For users in Australia with unresolved complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) directly.